Terms & Conditions
​Booking and Payment
To confirm your booking, full payment must be made in advance. Bookings can be made via our website or through our authorized agents. Prices are subject to change without prior notice, but once confirmed, the booking price is locked.
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Tour Itinerary
The tour itinerary is subject to change due to unforeseen circumstances such as weather conditions, road closures, or other events. While we strive to adhere to the planned itinerary, the safety and enjoyment of participants is our top priority, and adjustments may be made if necessary.
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Health and Safety
Participants must be in good health and able to participate in the physical activities included in the tour, such as walking or light hiking. We recommend that all participants wear appropriate clothing and footwear for the tour. Please inform us of any medical conditions, allergies, or special requirements prior to booking.
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Tour Participation
The tour is open to individuals of all ages, but children must be accompanied by an adult. We reserve the right to refuse service to any participant if they are deemed unfit or pose a risk to themselves or others during the tour.
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Liability
We take all necessary precautions to ensure a safe and enjoyable tour experience, but we are not responsible for any personal injury, loss, or damage to property during the tour. Participants are responsible for their own belongings throughout the tour. By booking, you agree to hold us harmless for any injuries or accidents that may occur during the tour.
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Weather and External Factors
The tour operates in all weather conditions unless deemed unsafe. In cases of extreme weather or natural disasters, we reserve the right to cancel or reschedule the tour.
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Photography and Media
We may take photographs or videos during the tour for promotional purposes. By joining the tour, you consent to the use of these images or videos for marketing purposes, unless you opt out prior to the tour.
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Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.
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By booking and participating in the Ella Adventure Tour, you acknowledge that you have read, understood, and agreed to these terms and conditions.